Lanjutan kepada subjek anda pada te

Lanjutan kepada subjek anda pada tentang seragam kakitangan yang koyak oleh kakitangan, disini saya ingin memaklumkan bahawa The Club adalah peruntukan untuk sarapan pagi, makan tengah hari dan makan malam termasuk acara tertutup yang atau koktel mempunyai alasan sendiri set-up dan tujuan di mana semua faktor-faktor membawa kira sebelum telah ditubuhkan (SOP). Ia terpakai kepada semua tugas atau proses-proses yang untuk pasukan kita untuk melaksanakan satu standard menjalankan operasi tanpa mengira mana-mana jabatan atau cawangan. Walau bagaimanapun, sebagai sebahagian daripada komponen di dalam bangunan yang terlibat berkhidmat tetamu hotel, Kelab ini tidak mendapatkan dari dicabar dengan permintaan yang 'di luar buku-buku' dan sentiasa cuba yang terbaik untuk menyelesaikan dengan membantu colleuges dari jabatan lain apabila memerlukan. Belum lagi pengalaman kita sendiri secara langsung dengan tetamu. Banyak kali saya secara peribadi menerima panggilan daripada Pejabat Front meminta saya untuk membengkokkan peraturan dan tidak pernah gagal untuk bekerjasama terutama apabila sekutu-sekutu kami (Tidak kira dari mana jabatan) adalah dalam keadaan dengan tetamu. Berlaku menjadi komunikasi semalam hanya di antara rakan kami yang tidak berada dalam kedudukan untuk membuat keputusan dan saya hanya mengetahui apabila diberi taklimat oleh Zarina melalui telefon (Tidak benar-benar mencerna dengan keadaan). Mungkin pada masa akan datang, mempunyai KESOPANAN untuk berkomunikasi dengan Pengurus yang bertanggungjawab supaya isu boleh secara rasmi menentukan dan menangani dengan itu, meneutralkan keadaan yang tidak diingini serta-merta. Walaupun tugas luar, saya 24/7 ONLINE dan saya tidak mempunyai isu sama sekali jika telah 'mengganggu'. Di bawah isu tidak ADUAN, tetapi permintaan daripada tetamu. Menghalang ini sebenarnya dari, dan di antara OTA (AGODA) dan tetamu sebagai Booker yang sesetengah pihak perlu tampil ke hadapan dan menyelesaikannya sebelum ia berlaku lagi manakala kita semua di sini sentiasa memastikan operasi menikmati tetamu kami dan berpuas hati

THE CLUB is not getting away from been challenged with request which ‘out of the books’ and always try our best to resolve by assisting colleuges from other departments whenever require. Not to mention our own experiences directly with guest. Many occasions I personally received calls from Front Office requesting me to bend the rules and never failed to cooperate especially when our associates (Doesn’t matter from which department) is in situation with guest.

Happen to be the communication yesterday is only between our associates whom not in the position to make decision and I only come to know when been briefed by Zarina over the phone (Not really digest with the situation). Perhaps in future, to have a COURTESY to communicate with Manager in charge so that issues can be officially determine and address hence, neutralize the unwanted situation immediately. Despite off duty, I’m 24/7 ONLINE and I have no issue at all if been ‘disturb’.

Below issue is not a COMPLAIN, but a REQUEST from guest. The hinder is actually from, and between O.T.A (AGODA) and guest as a booker which some party need to step forward and resolve it before it’s occur again whilst we’re all here operationally always ensure our guest enjoy and satisfied

Keputusan (Inggeris) 1:

Further to your subject on the uniform torn by staff personnel, here I would like to inform you that The Club is provision for breakfast, lunch and dinner including an indoor event or a cocktail with your own reason and purpose of the set-up in which all factors factors brought about before have been established (SOP). It applies to all tasks or processes for our team to implement a standard operating regardless of any department or branch. However, as part of the components involved in the building serving hotel guests, the club does not get challenged by a request from the 'off the books' and always try our best to solve with help colleuges from other departments when needed. Not to mention our own experiences directly with guests. Many times I have personally received a call from the Front Office asking me to bend the rules and never fails to cooperate, especially when our allies (no matter from which department) is in the room. There was a communication between friends just yesterday we are not in a position to make a decision and I just know when briefed by Zarina via phone (not really digest the situation). Perhaps in the future, have to communicate with managers COURTESY responsible to the issue can be formally define and deal with it, neutralize unwanted situation immediately. Although external task, I 24/7 ONLINE and I have no problem at all if it is intrusive. Under no COMPLAINTS issue, but the demand of the guests. This block is actually from, and between OTA (AGODA) and guests as Booker is some need to come forward and address it before it happened again while we are all here always ensure that the operation of our guests enjoy and satisfied THE CLUB is not getting away from been challenged with requests Which 'out of the books' and always try our best to resolve by assisting colleuges whenever Require from other Departments. Not to mention our own experiences directly with guest. Many Pakis I personally received calls from the Front Office Requesting me to bend the rules and never failed to cooperate Especially When our associates (Does not matter from Which department) is in situation with guest. Happen to be yesterday is only the communication between our associates Whom not in the position to make decision and I only come to know when been briefed by Zarina over the phone (Not really digest with the situation). Perhaps in the future, to have a COURTESY to Communicate with Manager in charge so that's issues cans be Officially determine and address hence, neutralize the situation Unwanted Immediately. Despite off duty, I'm 24/7 ONLINE and I have no issue at all if been 'disturb'. Below issue is not a COMPLAIN, but a REQUEST from guest. The Hinder is Actually from, and between OTA (AGODA) and guest as a booker Which party some need to step forward and resolve it BEFORE it's occur again Whilst we're all here operationally tanah always enjoy our guest and satisfied